Branch Manager - Tillamook

Branch Manager Job Description

Position Summary
The Banking Branch Manager will direct and supervise the staff and day-to-day operations in the assigned branch location, ensuring delivery of quality customer service and achievement of sales or productivity goals. Serve the customers within our target market in an extraordinary manner so that our brand name and reputation continue to flourish. Maintain a healthy cash flow and minimize company risk. Training for new hires and personnel to perform their job adhering to the bank’s philosophies, policies, and procedures leading to consistent customer engagement throughout all branches.

Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:

Position Title Department Reports To
Banking Branch Manager Operations COO
  • Collaborates with other branch managers to set reasonable goals and information sharing resulting in consistency between the different branches.
  • Executes company performance standards. Standards may be based on financial and operational goals and required compliance with internal, local, state, and federal policies, procedures, and regulations.
  • Conducts regular staff meetings to ensure that goals and objectives are clearly communicated with branch staff; provides guidance and leadership to enable staff to meet these goals and objectives.
  • Identifies training needs and opportunities; develops and implements a plan for meeting those needs.
  • Maintains and develops positive relationships with existing and prospective clients, demonstrating excellent customer service and setting an example for other staff.
  • Participates in community activities to promote the organization and to build goodwill.
  • Assesses and minimizes company risk while maintaining profit.
  • Understands and implements the loan underwriting process and/loan collections.
  • Manages NSF and chargebacks.
  • Conducts performance evaluations that are timely and constructive, providing recommendations for promotion and salary adjustment as appropriate.
  • Disciplines and manages personnel as needed.
  • Oversees the branch facilities management.
  • Be familiar with the employee handbook and will be held accountable to the standards of conduct and expectations detailed therein.
  • Performs other related duties as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)

  • High school diploma or equivalent with one to two years college preferred
  • Minimum of one to two years prior management or supervisory experience
  • Minimum five years’ experience in a full-service financial institution or other retail customer service profession with exposure to a variety of programs/products
  • Effective verbal and written communication skills
  • Ability to prepare and maintain confidential records and reports
  • Dedication to meeting the expectations and requirements of internal and external members, use feedback for continuous improvement and develop and maintain effective relationships
  • Ability to prioritize tasks to use time efficiently and attend to a broad range of activities
  • Ability to generate new and unique ideas as solutions to operational or member service issues, and develop non-traditional ways of doing business
  • Must have excellent knowledge of Microsoft Office products, including but not limited to Word, Excel, and Outlook
  • Have a proactive and positive attitude toward members, supervisors, co-workers, and the credit union
  • Ability to handle multiple projects simultaneously and work with limited supervision, exercising own initiative and judgment
  • Knowledge of Credit Bureau Reports
  • Good discernment and decision-making abilities
  • Excellent leadership and management skills
  • Exceptional organizational skills and attention to detail
  • Ability to prioritize tasks, delegating when appropriate

Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; and reach with hands and arms. Prolonged periods sitting at a desk and working on a computer. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is typically low to moderate.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.