IT Support Specialist

Responsibilities include:

Provide support to Oregon Coast Bank employees in multiple locations on a variety of technical issues involving software, desktop/laptop/server hardware, mobile devices, and network devices.

• Assisting with tasks and projects related to OCB’s computer network
• Effectively communicating technology issues with IT department staff, other bank staff, and vendors
• Planning and implementation of enterprise-wide hardware and/or software solutions or upgrades
• Facilitating third party audits/examinations and remediating any identified weaknesses identified.
• Tracking and utilizing industry standards, including information security protocols
• Monitoring, configuring, reporting of endpoint protection software
• Managing and resolving the queue of IT help desk tickets submitted by OCB employees
• Understanding and assisting employees with the use of core banking products
• Installing, upgrading, and repairing software on various banking systems
• Deploying new workstations and other devices
• Maintaining inventory of IT assets
• Creating and maintaining documentation of the IT environment
• Working to streamline existing practices using automation
• Traveling to branches to assist with IT-related work
• Remediation of vulnerabilities
• Creatively leveraging IT solutions to improve bank efficiency

Qualifications:

• Experience troubleshooting application, software, and hardware issues
• Solid communications skills and the ability to work well with non-technical employees
• Proven track record of supporting a Windows environment
• Must be a motivated self-starter with the ability to work in an organized, security-conscious, manner

Preferred:

• Experience managing, configuring, and securing network devices, along with other network administration tasks
• Experience working with a VMware environment
• Experience working with Active Directory