Loan Servicing

Position Summary
Loan Servicing will receive and process loan document requests from loan officers, maintain and service loans, and provide verification on related compliance issues.

Minimum Qualifications (Knowledge, Skills, and Abilities)

  • High school diploma or equivalency
  • Minimum of one year loan and/or lending experience, preferably in a banking environment
  • Proficiency in Microsoft Office products, including, but not limited to Word, Excel, and Outlook
  • Must possess numeric and verbal aptitude
  • Ability to handle multiple projects simultaneously and work with limited supervision, exercising own initiative and judgment
  • Excellent interpersonal skills
  • Good organizational and customer service skills
  • Attention to detail
  • Accuracy of work a must
  • Must possess excellent verbal and written communication skills
  • Ability to meet deadlines

Essential Duties and Responsibilities for Position at Level 1
The essential functions include, but are not limited to the following:

  • Books and maintains loan posting payments and advances
  • Conducts daily balancing and report extractions
  • Offers daily loan support to the loan department
  • Resolves payment issues
  • Posts payments to accounts and processes payoffs
  • Research payments, post payoffs, and releases collateral for paid-off loans
  • Calculates and researches amortization and loan processes
  • Maintains daily accuracy of the internal general ledger account
  • Reviews daily reports for non-posts and errors notices
  • Ensures all reports are error-free
  • Prepares and authorizes necessary lending documentation and General Ledger entries
  • Enters loan document requests into the LaserPro application
  • Creates and proofs loan documents for consumer and commercial loans
  • Creates and proofs loan disclosures
  • Reviews credit memos and loan files to ensure they have all the pertinent information necessary to create loan documents
  • Books loans and collateral information onto the internal banking system
  • Records and files pertinent collateral documents (i.e., UCCs, Fishing Vessel Mortgages)
  • Assists loan officers with filing liens on collateral
  • Assists with processing different documentation for collateral purposes to include filing and releasing UCC’s and working with releasing Deeds of Trust and vehicle titles
  • Enters and maintains tickler and financial tracking system
  • Works with the loan officers to maintain the tickler/reminder system for loans, financial and collateral information
  • Reports to the Chief Credit Officer, as necessary
  • Stays current on loan policies and procedures for the bank and at the regulatory level
  • Liaisons with the Legal Department and ensures that protocol is maintained
  • Assures customer service is the top priority whether internally or externally, treating customers and employees professionally, with courtesy and respect
  • Be familiar with the employee handbook and will be held accountable to the standards of conduct and expectations detailed therein.
  • Performs other duties as assigned
  • Above functions are primarily performed with assistance and review from another loan servicing employee.

Essential Duties and Responsibilities for Position at Level 2
Loan Servicing 2. The essential functions include those above for position at Level 1, plus:

  • Above functions are primarily performed without assistance from another loan servicing employee.
  • Ensures all loan servicing disclosures are completely error-free
  • Processes documentation for collateral releases, including releasing UCC’s, releasing Deeds of Trust releasing vehicle titles
  • Insurance tracking and verification for flood insurance and fishing vessel insurance
  • Verifying necessary compliance requirements, including disclosures, flood insurance, joint intent, APR
  • Assists with report and information gathering for audits and exams
  • Requires at least 1 year of loan servicing experience.

Essential Duties and Responsibilities for Position at Level 3
Loan Servicing 3. The essential functions include those above for position at Level 1 and Level 2, plus:

  • Performs work independently and exercises independent judgement and decision making in the best interests of the bank
  • Demonstrates leadership within loan servicing, including taking on projects for improvement of the department and ongoing training of the department
  • Manages the work of other employees in the department
  • Is a role model of exemplary service to other employees
  • Prepares and reviews reports for Board, audits, and exams
  • Drafts policies and procedures
  • Requires at least 3 years of loan servicing experience

Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; and reach with hands and arms. Prolonged periods sitting at a desk and working on a computer. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.